Complaints processing - Training Coaching Consulting

Tradelogic GmbH & Co. KG

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In-house training:
Complaint processing (1 day)

Seminar objective:
The participants (m/f/d) practice in the training the appropriate handling of customer complaints and get to know the background to this topic.


Typical topics and questions:


  • Complaints as a communication offer
  • Questionability of complaint rates
  • Customer psychology behind complaints
  • Accepting complaints correctly
    • Internal conditions for optimal complaint processing
    • Expectations of the complaining customer
    • Tips and No-Gos for complaint discussions
      • Own value attitude towards complaints
      • Dealing with excessive criticism
      • Dealing with excessive demands
  • Prospects of success Complaint processing
  • Case studies and simulations


Training methods:

  • Theory input
  • Exercises
  • Group discussions
  • Case studies


Tradelogic GmbH & Co.KG
Diepenheimstr. 17
D-48624 Schöppingen
+49 2555 99 70 812
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